**Return & Exchange Policy – VaclaceJewellery.com**
We want you to love your jewellery purchase from Vaclace Jewellery. If for any reason you're not completely satisfied, we're here to help. Please read this policy carefully.
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### 1. What is Eligible
You may return or exchange items within **7 calendar days** from the date you receive your order, provided:
- The item is in its original condition — **unworn, unwashed, undamaged**, and with all tags and packaging intact.
- You provide your **order number or invoice** as proof of purchase.
- Any gifts, certificates, or warranty papers received with the item are included.
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### 2. What is *Not* Eligible
We cannot accept returns or exchanges for:
- Items that have been worn, altered, or damaged after delivery.
- Any cleaning or customized products unless there is a manufacturing defect.
- Earrings or items related to hygiene reasons (unless faulty).
- Sale, clearance, or promotion items (unless explicitly stated as eligible).
- International orders (if constraints apply) — check at time of purchase.
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### 3. How to Initiate a Return or Exchange
1. Contact our customer support via email or through our website with your **order number**, **reason for return/exchange**, and—if applicable—photos or video showing any defects.
2. We’ll review your request and confirm whether it’s approved.
3. If approved, pack the item securely in its original packaging. Include all tags/documentation.
4. Ship the item to our returns address (we’ll provide details when request is approved).
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### 4. Costs & Refunds
- For defects or products damaged in transit: **we will bear the shipping cost** for return.
- For change of mind / size / colour / design (no defect): **customer is responsible** for return shipping.
- Refunds will be processed within **5‑7 working days** after we receive and inspect the returned item.
- Refunds will be made to the original payment method.
- If the replacement item costs more, customer may pay the difference. If it's less, we’ll refund the difference.
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### 5. Exchanges
- Exchanges are subject to stock availability.
- If the item you want is unavailable, you may choose a store credit, voucher, or refund.
- Custom or personalised items cannot be exchanged unless there is a defect.
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### 6. Faulty or Wrong Items
- If you received a wrong or defective product, please notify us within **48 hours** of receiving the item. Provide photos, order details.
- We may ask for an unboxing video for verification.
- We will then arrange for replacement or full refund (including shipping).
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### 7. Contact Information
If you want to initiate a return or exchange, or you have any questions, reach out to us:
Vaclace Jewellery
Email: [your‑support‑email@example.com]
Phone: [Your Contact Number]
Mailing Address: [Your Return Address]
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### 8. Other Terms
- We reserve the right to **refuse** a return or exchange if the item does not meet the eligibility criteria.
- Refunds are not issued for delivery charges unless the error is from our side.
- For international orders, additional customs or duty charges may apply; these are not refundable.
Thank you for shopping at Vaclace Jewellery. We appreciate your trust and strive to give you a delightful experience.